Return Policy
Thank you for choosing to shop with us. As a small, independent brand, we value your support and are fully committed to delivering a quality experience from start to finish.
Since we are not a big team or business, we are unable to offer refunds or exchanges for orders placed in the wrong size, color, or due to a change of mind. Each item is printed and produced specifically for you once the order is placed.
That said, we stand behind the quality of our products and service. If your item arrives damaged, misprinted, or never reaches you:
We will reship the item at no additional cost.
If the reshipment also fails to arrive, we will issue a full refund.
To report an issue, please contact us within 14 days of your estimated delivery date at [slickandsoft@gmail.com].
We recommend including:
Your order number
A short description of the issue
(If applicable) A clear photo of the defective or damaged product
Please note that once a package is marked as delivered by the shipping carrier, we are not responsible for lost or stolen parcels. We highly encourage customers to monitor tracking numbers and contact their local courier if any problems arise.
We appreciate your understanding and patience — and if you have any questions, don’t hesitate to reach out. We're here to help.
